Payment Policy

Session Fees (GST Inclusive)

• Intake session - $150.00 / 60 minutes

• Standard session for private clients via Zoom or Walk and Talk - $130.00 / 50 minutes

• Standard session for private clients via Phone Call - $110.00 - 50 minutes

• Standard session for NDIS clients - $150 / 60 minutes (50 min. session, 10 min. administrative time for NDIS invoicing and note-taking for progress reports)

Payments

NDIS Clients: Invoices are sent out on a fortnightly basis. If you are self managed, you will receive the invoice to your email. If you are plan managed, the invoice will be sent directly to your nominated plan manager. Payment is to be provided within 14 days of invoice date. If your NDIS funding has run out and there are outstanding session fees, the outstanding invoice amount is liable to be paid directly via the client (clients can then seek reimbursements, if possible).

Privately paying clients: Payment is charged to your nominated card shortly after your booking is confirmed. You will be refunded if you cancel with more than 48 hour’s notice.

Payment method: Direct bank transfer as per invoice details for NDIS clients. Card details provided at time of booking and session fee charged for privately paying clients.

Cancellation Policy

Sessions cancelled with more than 48 hours notice will incur no cancellation charge. Sessions that are cancelled within 0-48 hours notice: 100% fee applies.